Terms & Conditions
Last updated: July 2026
1. Who we are
Imprint (“Imprint”, “we”, “us”) operates imprint-international.com — a platform for designing, quoting and producing custom packaging and hang tags. By creating an account or placing an order you agree to these terms.
2. Your account
You need an account to order. Signing up requires a valid email address, verified by a one-time code, and a password. Keep your credentials confidential — activity under your account is your responsibility. Additional details (name, phone, delivery address) are collected when you check out.
3. Orders & production
Products on Imprint are made to order to the design you configure. Review your design, quantities and pricing carefully before paying — production starts from the files and options you confirm. We may reject or refund orders that are unlawful, infringing or technically unprintable.
4. Pricing & payment
Prices are shown before you pay and may vary with quantity, material and finish. Payments are processed by our payment providers; we do not store your card details.
5. Shipping & returns
Delivery estimates are shown at checkout. If an order arrives damaged, defective or not matching the design you approved, contact us within 90 days and we will reprint or refund it. Because items are custom-made, returns for other reasons are assessed case by case.
6. Your designs
You keep the rights to artwork you upload or create in the studio, and you grant us the licence needed to produce, preview and fulfil your order. You confirm your designs don’t infringe anyone else’s rights.
7. Communications
We send transactional messages about your account and orders. Marketing emails are sent only if you opt in, and every one includes an unsubscribe link.
8. Liability
To the extent permitted by law, our liability for any claim is limited to the amount you paid for the order concerned. Nothing in these terms excludes liability that cannot be excluded by law.
9. Changes & contact
We may update these terms; material changes will be announced on the site. Questions? Email imprint.om@outlook.com.