Shipping & Returns
Last updated: July 2026
1. Made to order
Every Imprint product is produced specifically for you after payment is confirmed — nothing sits in a warehouse. Production lead times are shown on each product page and at checkout, and vary with quantity, material and finish. Finished units pass a quality check before dispatch.
2. Shipping methods & areas
We ship every order with a tracked courier service across Oman and the rest of the GCC — UAE, Saudi Arabia, Kuwait, Bahrain and Qatar — and internationally on request. Shipping is free on every order. Delivery estimates are shown at checkout and run from the day your order ships, after production is complete.
3. Order tracking
Every order has a live status timeline in your dashboard, from order placed and payment received through production, quality check, shipping, out for delivery and delivery. We also send email updates as your order moves through production and shipping.
4. Changes & cancellations
Production starts from the design, quantities and options you confirm at checkout. If you need to change or cancel an order, contact us as soon as possible — we’ll do our best, but once production has started a custom order can no longer be changed or cancelled.
5. Damaged, defective or incorrect orders
If your order arrives damaged or defective, or doesn’t match the design you approved, contact us within 90 days of delivery. Once we’ve confirmed the issue, we’ll make it right with a free reprint (replacement) or a refund to your original payment method. Please keep the affected items and their packaging until it’s resolved — photos speed things up.
6. Made-to-order items & other returns
Because every item is custom-made to your design, orders are generally final sale and can’t be returned for reasons like change of mind. Requests outside the cases above are assessed case by case — get in touch and we’ll see what we can do.
7. How to request a return or refund
Email imprint.om@outlook.com (or use the chat on any page) with your order number, a short description of the issue and a few photos. We’ll review it and reply with next steps — replacement, refund or collection where needed. Refunds go back to the original payment method and may take a few business days to appear, depending on your bank.
8. Related policies
This policy works alongside our Terms & Conditions. Questions? Email imprint.om@outlook.com.