Frequently Asked Questions
Ordering, production, shipping, returns and payment — answered.
How does ordering work?
Every product on Imprint is designed by you. Pick a product, open it in the studio and customise it live — shape, size, material, finish, artwork and text — with per-unit pricing updating as you design. When you’re happy, check out and pay securely. Production starts from the exact design you confirm.
Do I need design skills or print-ready files?
No — the studio is built for non-designers. Upload your logo or artwork, add text, pick colours and finishes, and preview the result live in your browser. What you see is what we produce.
How long does production take?
Everything is made to order, so your items are produced specifically for you after payment is confirmed. Typical production lead times are shown on each product page and at checkout, and vary with quantity, material and finish. We email you as your order moves through production, quality check and shipping.
Where do you ship?
We ship across Oman and the rest of the GCC — UAE, Saudi Arabia, Kuwait, Bahrain and Qatar — with tracked courier delivery, and internationally on request. Shipping is free on every order, and delivery estimates are shown at checkout.
Can I return or exchange my order?
Because every item is custom-made to your design, returns for reasons like change of mind are generally not possible. But if your order arrives damaged, defective or not matching the design you approved, contact us within 90 days and we’ll reprint it or refund you — see our Shipping & Returns policy for details. Anything else is assessed case by case.
How do I pay?
Payments are processed securely by Stripe. We accept major debit and credit cards, and your card details never touch our servers.
What currencies do you support?
Prices are shown in your local GCC currency — AED, SAR, QAR, BHD, KWD or OMR — using the fixed GCC pegged exchange rates. Card payments are processed in AED, the platform’s base currency.
How do I track my order?
Every order has a live status timeline in your dashboard — order placed, payment received, in production, quality check, shipped, out for delivery, delivered. We also email you at each key stage.
How do I contact support?
Use the chat widget in the corner of any page, or email imprint.om@outlook.com — we’re happy to help before or after you order.